Delivery

Delivery is FREE to UK Mainland! 

  • Deliveries will usually be made within 5-7 working days Monday - Friday to UK mainland. For more remote and rural areas delivery can be up to 10 working days. Please see our delivery table below for more specific information.  
  • When your order is placed, it goes into our clever I.T systems and gets routed for delivery. You will receive an email and text to advise you of your delivery date - this is usually around 48 hours before the day of delivery so you are informed in advance.
  • The day before delivery you will receive a 4-hour delivery timeslot advising you when the driver will arrive, along with a tracking link to keep you updated with the progress of your order. 
  • Please ensure that somebody is home to accept and sign for the delivery.
  • Orders can be left with a neighbour or a signed note can be left for the driver instructing them to leave your order in a safe place – e.g garden, front porch. 
  • Deliveries will be made to your front door. Deliveries to apartments and flats will be made to the ground floor entrance.
  • Please ensure the correct delivery address, postcode, and contact mobile number are provided at checkout to ensure a smooth delivery.
  • We do not take away old items, packaging or provide an assembly service.
Area Postcode Delivery Charge  Delivery Time
Parts of Wales, Devon & Cornwall, Cumbria, Parts of Scotland LL, LD, HR, SA, TA, SY, TR, TQ, PL, EX, CA, LA, DG, KA, KY, PA, FK FREE Delivery within 7 working days
Scottish Lowlands - Aberdeen, Dundee, Perth AB, DD, PH FREE Delivery within 10 working days

 

Unfortunately, we do not deliver to the Isle of Wight, Isle of Man, Isles of Scilly, Northern Ireland, Channel Islands, Scottish Highlands, Jersey, Guernsey. 

Can I request a specific delivery timeslot?
Unfortunately, this is a service our couriers do not currently offer at present.

When will my delivery take place?
Deliveries are made Mon - Fri and normally take place between 7am and 8pm

I will not be at home for my delivery, what will happen?
The driver will leave a calling message via email or a calling card with further instructions. Please follow the instructions on the card or email to re-schedule your delivery. 

Can I leave the delivery with a neighbour or safe place?
Orders can be left with a neighbour, or a signed note can be left for the driver, instructing them to leave your order in a safe place – e.g garden, front porch. If you leave a signed note for the driver, this is a signature of authorisation for the order to be left unattended. We will not be liable for theft or damages. 

Do you have any stores I can view products?

To keep our prices as low as possible, we do not have traditional brick and mortar stores which typically come with large overhead costs. We are online only so we can pass all these savings directly onto you!

Can I pay over the phone?
Unfortunately, we cannot accept orders over the phone. Please place your order online using credit or debit card, or PayPal. If you have a paypal account, you can now use paypal's 'Pay in 3' feature to spread the cost of your payment. 

Do you provide an assembly service?
We do not currently provide an assembly service. Rest assured the majority of our products are easy to put together and come with instructions.  Some of our products have assembly videos available to view to help you. We can also provide an extra set of instructions, which you can view online in the rare case your item did not come with instructions or they have become lost.


Returns Information

You must inspect the goods at the time of arrival as you will need to sign for the item accepting them as in 'good condition'. If items do not appear to be in good condition when delivered then they need to be inspected & if necessary the delivery refused. You can then contact us & we will try to resolve this. Items that are ordered & then no longer required must be returned at the cost of the buyer. Buyers have 14 calendar days to let us know that they would like to return an item for a refund (14 Day cooling off period). The cost of return must be paid for by the buyer. We can only accept returns in original packaging & in a saleable condition. Items not received back in good condition may not be refunded in full. In the unfortunate event that goods are received either faulty or damaged then please contact us & we will endeavour to rectify the problem. We comply with the latest UK distance selling regulations. Please note that most of our Mattresses are vacuum packed & once opened are very difficult to re-package for return. Our carriers will not collect opened mattresses due to size restrictions & health & hygiene reasons. Returns of mattresses that have been opened or used must be paid & arranged for by the customer. We will only refund these items if there is deemed to be a manufacturers fault. Be aware that new Mattresses can take a few weeks to 'bed in" before the customer adjusts to it. We stress you choose the correct mattress at point of purchase to avoid any possible issues.

In the event that you wish to return damaged or faulty goods you have 30 calendar days to let us know that you would like to return items for a refund. Our customer services team will reach out to you and discuss the various options available to you.